F.A.Q (Frequently Asked Questions)

1. Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

2. How do I recover my forgotten password?

If you’ve forgotten your password, you can recover it in the Log-in section. Enter your email address and we’ll send you an email telling you what you need to do.

3. How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us via email.

4. Can I track my order?

Yes. You can see the updated status of your order by the link we’ll send to you.

5. Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

6. Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. To do this, go to the “Orders and Returns” section in your account.
If you are not registered, click on the “Order Information” link in the confirmation email sent to you and click cancel.

7. What should I do if I receive a faulty item?

We only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us via email.

8. What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact us via email.